Scoreboard self help
Diagnostics for your Bespoke Scoreboard and further support if you need it.
Scoreboard Self Help
We make our scoreboards to the highest standards with the best quality components but even the most reliable products need care.
Why is my scoreboard not working?
The first step is a few simple checks with your cricket scoreboard. It might be that there’s an easy fix you can do yourself.
If not, help is at hand via our friendly support team.
Self-help checks
01
Essentials
– Have I switched it on? – it is surprising how many people do not connect the cables or forget to press the on switch.
– If the scoreboard is battery powered – have you connected the battery and was it fully charged?
– If the scoreboard is wireless – is the transmitter switched on and is the aerial connected?
02
What you should see
– The control panel should have the digits illuminated.
– The large control panel has a switch to turn the transmitter on – is the LED illuminated?
– Connect the control panel to the power pack using the lead supplied.
For wired systems the LEDs should be illuminated when the power switch is on.
For wireless systems the two charging LEDs should be illuminated.
03
Troubleshooting
– The display on the scoreboard will not be illuminated if there is no data being received so check the green power and data monitor LEDs (normally on the scoreboards fascia). If valid data is being received, then the DATA LED will be blinking.
– If you suspect that the wireless link is not working connect the control panel directly to the scoreboard using the wireless by-pass cable supplied.
– For battery scoreboards, the battery voltage may not be fully charged. A low battery voltage means that some of the LEDs will not be fully illuminated.
Need Further Assistance? Contact Our Support Team
Once you have checked these items and the scoreboard is still not working then phone our support line on 0113 252 5582.
Please Note:
Our warranty is for 12 months from the date of invoice to you. This does not include any on-site maintenance, costs of shipping to or from our factory, loss of profits or consequential or any other loss.
All claims for repair under the warranty are at our discretion and are on a back-to-base basis. If you require an extended warranty or a maintenance contract, please contact us.