Scoreboard Servicing

Here is how to book a service or repair for your Bespoke Scoreboard.

Service for your Bespoke Scoreboard

We make our scoreboards to the highest standards using the best quality components but even the most reliable products need a service.

What to do if you require a service or a repair?

You can phone or email us – we’ll discuss your scoreboard problem and ask you a few questions – so you should be able to describe the problem and be able to operate the scoreboard.

Simple problems can be fixed over the phone and spares can be despatched the same day, provided we know before noon.

Our opening hours are 8:00 am to 5:00 pm Monday to Thursday and 8:00am to 2:30pm on Fridays.

We are closed at weekends but if you email us, we’ll be in touch as soon as we can.

Telephone support is free: phone 0113 252 5582 (support) or 0113 252 4956 (sales)

Service timings & costs

We aim to return most faulty items back to you repaired within one week (usually 2 to 3 days). If you require a site visit, costs are based on the time taken for the repair and the distance our engineer has to travel.

Please Note:
New products bought from us have a ‘limited parts and labour’ warranty for 12 months, from the date of invoice.

Repaired products have a 3-month warranty limited to any repairs that we have carried out. This does not include any on-site maintenance, costs of shipping to or from our factory, loss of profits or consequential or any other loss. All claims for repair under the warranty are at our discretion and are on a back-to-base basis.

Click for a copy of our terms and conditions of sale (T&C’s).

If you require an extended warranty or a maintenance contract, please contact us.

Control Panel Standard Service

All prices are + carriage and VAT

Item	Description	Price
Control Panel (Code SCP)	Functional test, Replace faulty buttons and connectors, Align the wireless transmitter frequency, Update the software. This price does not include replacement batteries or aerials, Any additional work will be charged at cost.	£50.00

Site Visit Charges to cover labour costs on site

(Our staff are highly qualified & have extensive knowledge of all our products)
All prices are + VAT

Item	Description	Price
Labour on site	Per person per hour, or part thereof plus any spare parts or accessories	£50.00 / hour
Overnight accommodation	Accommodation per person per night if required	£100.00 / night

Distance	Description Call out charges to cover mileage and travelling costs for one person	Price
Up to 30 miles	Minimum call out charge	£80.00
Up to 50 miles	Minimum call out charge	£120.00
Up to 75 miles	Minimum call out charge	£160.00
Up to 100 miles	Minimum call out charge	£210.00
Up to 150 miles	Minimum call out charge	£270.00
Up to 220 miles	Minimum call out charge	£360.00
Over 220 miles	Minimum call out charge including overnight accommodation	£500.00

Need more help?

For booking a scoreboard service, we do ask for a site visit confirmation beforehand by an authorised official within the cricket club, as well as pre-authorisation of card/payment details.

To make any transaction easy, we accept payment by credit or debit card, PayPal or by BACS.

For spare parts and accessories, you’re welcome to contact us with what you need.

HOW TO GET IN TOUCH

Bespoke Scoreboards

Give us a call or email and we’ll be happy to help.

0113 252 5582 (support)

david@bespokescoreboards.co.uk